ber88 Privacy Policy

1. Introduction

ber88 ("ber88," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who accesses or uses the ber88 online casino platform at ber88.vip (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, disclose, and protect your personal information when you interact with the Platform.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

The data controller responsible for your personal information is ber88. For all privacy-related inquiries, requests, and complaints, you may contact our designated Data Protection Officer (DPO) at the contact details provided in Section 15 of this Policy.

3. Information We Collect

ber88 collects the following categories of personal data from players:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — players must be 21 or older)
• Nationality and country of residence
• Email address and mobile number
• Residential address

3.2 Identity Verification Data (KYC)

• Copies of government-issued identification documents (e.g., Philippine passport, driver's licence, SSS/UMID card, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Source-of-funds documentation where required by AML regulations
• Selfie or liveness-check images where required for identity verification

3.3 Financial Data

• GCash or PayMaya/Maya account details (mobile number linked to the e-wallet)
• Bank account details for bank transfer transactions (account name, account number, bank name)
• Transaction history, including deposits, withdrawals, and wager records

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session logs, login timestamps, and Platform activity records
• Game history and betting patterns

3.5 Communications Data

• Records of your communications with ber88 customer support, including live chat transcripts and email correspondence
• Feedback, survey responses, and promotional opt-in preferences

4. How We Collect Your Data

ber88 collects your personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the Platform, including through cookies, server logs, and similar tracking technologies (see Section 12).
• Third-party sources: Identity verification data from KYC/AML service providers; fraud-prevention data from risk-management partners; payment data from GCash, Maya, and banking partners as part of transaction processing.

5. How We Use Your Data

ber88 processes your personal data for the following purposes:

• Account management: To register, verify, and maintain your ber88 player account.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver customer support.
• Identity & age verification: To confirm that you are at least 21 years of age and to comply with KYC requirements under Philippine AML regulations.
• Legal & regulatory compliance: To comply with the DPA, PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Marketing & promotions: To send you promotional offers and updates about ber88, where you have provided consent. You may withdraw consent at any time.
• Platform improvement: To analyse usage patterns and improve the functionality, security, and user experience of the Platform.

6. Legal Basis for Processing

Under the DPA and its IRR, ber88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your ber88 account and deliver gaming services).
• Legal obligation: Processing required to comply with applicable Philippine law, including KYC/AML obligations, PAGCOR regulatory requirements, and tax reporting.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Data

ber88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• KYC/AML service providers: Third-party identity verification and anti-money laundering screening providers engaged to assist with regulatory compliance.
• Payment processors: GCash, Maya, and banking partners involved in processing your deposits and withdrawals.
• Game software providers: Licensed game developers whose titles are available on the ber88 Platform, to the extent necessary for game operation and dispute resolution.
• IT and security providers: Cloud hosting, cybersecurity, and fraud-prevention service providers who support the operation of the Platform.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulatory order.
• Law enforcement: Philippine law enforcement agencies, where required by a valid legal process or court order.

All third-party service providers engaged by ber88 are required to process your personal data only in accordance with our instructions and applicable data protection law.

8. International Data Transfers

Where ber88 transfers your personal data outside the Philippines — for example, to cloud infrastructure or game software providers located in other countries — we ensure that such transfers are subject to appropriate safeguards consistent with the DPA and NPC regulations, including contractual data protection clauses that provide a level of protection equivalent to that afforded under Philippine law.

9. Data Retention

ber88 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law. Specifically:

• Account and KYC records are retained for a minimum of five (5) years following account closure, as required by AMLA and PAGCOR regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter for compliance purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with ber88's data disposal procedures.

10. Data Security

ber88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial and identity verification records.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While ber88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ber88 login credentials.

11 . Your Rights as a Data Subject

Under the DPA, you have the following rights with respect to your personal data held by ber88:

• Right to be informed: The right to be told how your personal data is being collected and processed — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data ber88 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to ber88's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) working days, as required by the DPA IRR.

12. Cookies & Tracking Technologies

ber88 uses cookies and similar technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and login state, to provide a more personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.

ber88 does not use third-party advertising or cross-site tracking cookies. You can manage or disable non-essential cookies through your browser settings; however, doing so may affect the functionality of certain Platform features.

13. Minors & Age Restriction

The ber88 Platform is strictly for individuals aged 21 years and above, as required by PAGCOR regulations and Philippine law. ber88 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at the details in Section 15.

14. Changes to This Policy

ber88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. Where changes are material, we will provide reasonable notice via the Platform or by email to your registered address. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.

15. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the ber88 Data Protection Officer:

Email: [email protected]

General Support: [email protected]

Our support team is available 24/7, with Filipino-speaking agents ready to assist players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.